Complaints about religious and/or their staff and volunteers can be made directly to the relevant congregation.

In addition to contacting the congregation directly, there are a number of the processes set up to respond to allegations of abuse against personnel of the Catholic Church including:

Towards Healing was prepared as a pastoral, non-legal response for those who have been abused. This process is managed by State Professional Standards Offices.

The Melbourne Response outlines the process of the Archdiocese of Melbourne in responding to complaints.

Integrity in Ministry is a document of Principles and Standards for Catholic Clergy and Religious in Australia. It provides a Code of Conduct for clergy and religious engaged in Ministry on behalf of the Catholic Church in Australia.

Integrity in the Service of the Church serves as a resource document of Principles and Standards for Lay Workers in the Catholic Church in Australia, employees and volunteers.

Catholic Professional Standards Ltd (CPSL) was established by CRA and ACBC in 2016 as a not-for-profit company limited by guarantee, with a board of directors comprised of lay men and women. Its role includes establishing national safeguarding standards that provide a framework for all Catholic entities to build child-safe cultures. It will audit compliance with these Standards in Catholic dioceses, congregations and institutions providing education, health and aged care, social and community services, youth, pastoral care and other services.  CPSL will publicly report audit findings and provide education and training in respect of the Safeguarding Standards. 

State professional standards offices: